Monster

It Onsite Support Level 2

AXEPTA SA

Genève, GE

STELLENBESCHREIBUNG
ANSTELLUNGSART
Vollzeit, Festanstellung
FÄHIGKEITEN
Customer Service Management, Customer Support/Service, Dell Computers, Desktop Administration, Desktop Hardware, Desktop PC, English Language, French Language, Hardware Installation, Hewlett-Packard Product Family, Information Technology & Information Systems, Laptop PC, Licensing Compliance, Local Area Network (LAN), Maintain Compliance, Network Connectivity, On Site Support, Order Management, PC Hardware, Printers, Thin Clients, Vendor/Supplier Relations, Videoconferencing
ORT
Genève, GE
VERÖFFENTLICHT
Vor 5 Tagen

Experience required

At least 3-years' experience in a similar role

 

Main responsabilities

  • Manage User Service Requests and Incidents assigned to the team
  • Manage Work Orders assigned to the team
  • Provide support to VIP's and Trading Room
  • Provide support for Video Conference in the meeting rooms
  • Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
  • Hardware management: terminate, dispose of and relocate assets in line with internal policies
  • Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
  • Support of Canon & HP printers; monitoring and coordination of external support intervention
  • Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
  • Track software’s assets and ensure full compliance licensing

 

Languages

  • French – Fluent
  • English - Fluent

Über das Unternehmen

A

AXEPTA SA

BRANCHE
Diverse